You will be greeted by the receptionist. They will check you in and get a weight on your pet. An assistant will come to bring your pet to the back. While here your pet will have a yellow neck band and a card on the kennel for identification. Also, any pet dropped off will receive a Cap Star. Cap Star is a flea preventative that starts working quickly and protects your pet for 24 hours. Your pet will be kept in a size appropriate kennel while here. They will receive food at 8:00 and 4:00. They will receive fresh water at 8:00, 11:00, and 4:00. You are welcome to bring your pets own food or we can use our food. We feed Purina EN. We give each cat a litter box and keep it clean throughout the day. We do not recommend bringing toys or blankets from home. We have many blankets here to utilize and our staff members will shower your pets with lots of tender love and care. When you come to pick up your pet you will need to see the receptionist to make your payment for your pets stay. Then the receptionist will have an assistant bring your pet to the lobby. The assistant will be more than happy to help with taking your pet to the vehicle. Please make sure ALL pets are on a leash or in a carrier. We are open for drop off and pick up Monday through Friday 7:00AM-5:30PM and Saturday 8:00AM-12:00PM. We do not offer drop off/pick up on Sundays and some holidays.